Privacy Policy
Elisabelle St-Hilaire Ocular Prosthetics Center
Phone: 819-635-2497
Email: esthilaireocularist@gmail.com
Last updated: (to be adapted)
1. Introduction
This Privacy Policy explains what information we collect, how we use it, and what your rights are regarding your personal data when you visit our website or use our services.
We are committed to protecting your privacy and processing your data responsibly, transparently, and in accordance with applicable laws in Quebec and Canada.
2. Information We Collect
We may collect the following types of information:
a) Information You Provide Voluntarily
First and Last Name
Email Address
Phone Number
Information Submitted Through Our Forms (Information Request, Appointment Booking, etc.)
b) Information Collected Automatically
When you visit our website, certain technical information may be collected automatically:
IP Address
Browser Type
Pages Viewed
Time Spent on the Site
Browsing Data Collected Through Cookies (see Cookie Policy)
c) Information Related to Our Professional Services
For the design and fitting of ocular prostheses, certain personal or medical information necessary for the procedure may be collected during a consultation at the clinic (but is not collected through the website).
This information is treated with the utmost confidentiality and in accordance with applicable professional requirements.
3. Use of Collected Information
We use your data to:
Respond to your requests and communicate with you
Manage appointments and customer follow-up
Improve our website and services
Ensure website security
Comply with our legal and professional obligations
We do not sell or share your personal information with unauthorized third parties.
4. Sharing Information
We may share your data only in the following situations:
Service providers (e.g., website hosting, analytics tools) who are required to protect your data
Legal obligations, if required by a government authority or law
Healthcare professionals, only with your explicit consent, as part of your care
We never disclose your personal information for commercial purposes.
5. Data Security
We take reasonable measures to protect your information against:
Unauthorized access
Alteration
Disclosure
Loss or theft
However, no method of electronic transmission is 100% secure, but we apply best practices for data protection.
6. Data Retention
We retain your information only for as long as necessary to fulfill the purposes described in this policy, unless the law requires a longer retention period (particularly for professional health records).
7. Your Rights
You have the right to:
Access your personal information
Correct or update your data
Withdraw your consent where applicable
Request the deletion of certain information
File a complaint with the Commission d’accès à l’information du Québec (Quebec Access to Information Commission)
To exercise your rights, contact us by email or telephone.
8. External Links
Our site may contain links to external websites. We are not responsible for the privacy practices of these sites. We encourage you to review their respective policies.
9. Policy Changes
We may update this Privacy Policy at any time. The date of the update will be indicated at the top of the page.
10. Contact
For any questions regarding this policy or your personal data:
📞 819-635-2497
✉️ esthilaireocularist@gmail.com